Return Policy

This Returns Policy (“Policy”) will govern request to return any of the product (“Product”) purchased by buyer (referred to as “Buyer”, you, your, etc.) from any third-party seller (“Seller”) using the Platform. For the purposes of this Policy, the term Buyer and Seller are collectively referred to as “User”.

1.     You understand that we are an intermediary platform and will only be responsible to mediate the return request raised by you with the Seller. It shall be sole responsibility of the Seller to resolve the issues/ concerns raised by you in your return request. We shall not assume any liability for any failure on the part of the Seller to resolve your issue.

2.     You may raise a return request/ or your concerns on the Platform with respect to any one of the following reasons:

1.     Product with physical damage (if such damage is not in transit) or defective Product;

2.     Warranty issues with respect to the Product;

3.     Wrong Product or Product not matching the description or specifications mentioned on the listing page on the Platform;

4.     Part of the order/ items are found to be missing (which is not due to logistics reasons); or

5.     Issues related to the quality of the Product delivered.

3.     You may raise a return request/ or your concerns on the Platform with respect to any one of the following reasons:

1.     Product with physical damage (if such damage is not in transit) or defective Product;

2.     Warranty issues with respect to the Product;

3.     Wrong Product or Product not matching the description or specifications mentioned on the listing page on the Platform;

4.     Part of the order/ items are found to be missing (which is not due to logistics reasons); or

5.     Issues related to the quality of the Product delivered.

4.     Any return request/ issues raised by you for any of the following reasons:

1.     Missing Product or some items from the entire order placed found to be missing due to reasons attributable to logistics provider;

2.     Damage to the outer box delivered or Product damaged in transit; or

3.     Any other logistics related issues;

will not be governed by this Policy and it will be the responsibility of your logistics partner to settle any of the above-mentioned concerns raised by you. You may contact your logistics service provider for resolving the above issues. It is hereby clarified that we shall not assume any responsibility for non- redressal of your issues by such logistics partner.

5.     Depending on the category of Product, you can raise a return request for any of the issues as set forth under point 2. above within the timelines prescribed below:

o   Clothing : 7 days from the date of delivery of shipment

o   Auto spare parts : 7 days from the date of delivery of shipment

o   IT : 7 days from the date of delivery of shipment

o   Phones :  7 days from the date of delivery of shipment

o   VAS :  7 days from the date of delivery of shipment

o   Accessories and Consumer Electronics : 7 days from the date of delivery of shipment

o   Home and Kitchen : 7 days from the date of delivery of shipment

o   Footwear : 7 days from the date of delivery of shipment

o   Toys and Baby care : 7 days from the date of delivery of shipment

o   Stationary and Office Supply : 7 days from the date of delivery of shipment

o   Fresh Products : 7 day from the date of delivery of shipment

6.     Your return request will either be approved or rejected and the same will be communicated to you.

7.     If the return request of the Buyer has been rejected due to the following reasons that: (a) Buyer does not respond to the inquiry calls and/or calls made by us to procure missing documentation and information; or (b) supportive documents are insufficient, or Buyer is unable to provide sufficient proof in support of the claim, Buyer may raise a new return request within three (3) days from the date of such rejection.

8.     If your return request is approved, it shall be your sole responsibility to return the Product directly to the Seller.

9.     In all cases of Seller approved returns, refund will be initiated to you . On all Seller approved returns, we undertake no guarantee as regards return of monies or timeline for such return.

10. In exceptional cases such as fraud, deficiency in service, or any other circumstance which may affect the user experience on the platform, we may on good faith basis and in our sole discretion decide to pay the transaction amount for the disputed Product in the absence of Seller approval of such returns. The said payment of transaction amount shall be made to compensate for the inappropriate user experience.

11. In such exceptional cases covered in para 9 above, payment will be initiated to you within forty-eight (48) banking hours:

0.     from the date of approval of the return request by us; or

1.     from the date you confirm the dispatch of the Product from your shop/ designated pick-up location; whichever is later.

12. Upon receipt of shipment from the Buyer, Seller can raise a dispute with respect to the shipment within seventy-two (72) hours from receipt of the same, failing which it shall be deemed as accepted by the Seller without any damage or fault.

13. At the time of raising a dispute, Seller will be required to provide documents/ proof in support of the claim, which include without limitation, images of the returned product(s) indicating the issue in the shipment received. The images need to clearly capture the following:

0.     the Return ID;

1.     AWB number of the shipment;

2.     issue observed by Seller in the returned product;

3.     damages to the returned product;

4.     brand name/ manufacturer’s name of the returned product; and/or

5.     the IMEI number (in case the product is a mobile phone).

14. The Seller’s claim/ dispute will either be approved or rejected and the same will be communicated to the Seller.

15. Any capitalised terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the Terms of Use.

16. User agrees to be bound to any changes or modifications made to this Policy as may be updated on the Platform, from time to time or any additional terms that may be communicated to you, from time to time.